Frequently Asked Questions

Handling takes 1–2 business days and carrier transit is normally 3–7 business days, so most orders land in 4–9 business days. Tracking is emailed as soon as the label scans.

Orders of $75.00 or more ship free inside the United States. Below that, a flat $3.99 covers packing and carrier handling, whatever the box weighs.

Not at present. We ship to US addresses only, including Alaska, Hawaii and territories the carrier serves.

Web orders are shipped, not held for collection. If you want to buy in person, come to 2264 3rd Ave, New York, NY 10035, United States during opening hours (Open Mon–Sat: 10:00–18:30 | Sunday: 12:30–17:30.) and buy across the counter instead.

Checkout accepts Pay with cards and more, Card, WeChat Pay, Airwallex – Express Checkout, Klarna and Afterpay. Card details are handled by the payment provider and never stored on this site.

Yes — unused goods, within 30 days of delivery. If the mistake was ours, we pay the return postage. Full detail is on the Refund and Returns Policy page.

We issue the refund within 5–7 business days of the return arriving. Your bank then takes its own one to five days to show it.

Yes, before it is picked — usually within about 12 hours on a business day. After dispatch it becomes a return.

The card form belongs to our PCI DSS compliant payment provider. This website never sees a full card number.

Email [email protected] and you will get a reply within 1 business day, or call (212) 427-3881 during shop hours (Open Mon–Sat: 10:00–18:30 | Sunday: 12:30–17:30.).

Beauty Supply of New York
2264 3rd Ave, New York, NY 10035, United States
Phone: (212) 427-3881
Email: [email protected]
Hours: Open Mon–Sat: 10:00–18:30 | Sunday: 12:30–17:30.